Return Policy
Kitchenbay – 48 Hours Return Policy
We offer you complete peace of mind while ordering at Kitchenbay – you can return all eligible items within 48 Hours of receipt of goods.
We care about your safety and hygiene, and we’re happy to accept returns on unused cookware products. Please ensure that the product is unused and that the tags, boxes, and other packaging are intact.
For stainless steel cookware, refunds or replacements are only available for issues like size mismatches, dents, or broken/missing parts.
We do not allow refunds or replacements for correctly delivered products. Please ensure you check all product specifications before purchasing to avoid any inconvenience.
This policy helps keep all our products in perfect condition. We hope you understand and cooperate with us on this. If you have any questions or need more information, our friendly customer service team is ready to help.
Thank you for choosing us and for supporting our commitment to a safe and healthy community. For pre-paid orders, we will reverse the payment to the source. In the case of COD, we will do a NEFT payment in the registered name of the customer.
If an item is damaged, missing, or incorrect, please send a photo of the outer packaging and products received to our customer care.
Contact us at: help@kitchenbay.in
Phone: +91 75027 77766
(within 48 Hours of receipt of the product)
We will issue either a full refund or send the same item in exchange, as per your request.
Can I cancel the order?
You can cancel an order within 2 hours of placing it.
You may also refuse to accept the parcel at the time of delivery. Orders will not be returned once delivered.
Replacements/Exchanges are subject to the availability of stock.
If the product is out of stock or a replacement/exchange cannot be issued, a full refund will be provided upon successful pick-up of the product at no extra cost.
Shipping and Tracking
Once you have ordered from our website, you will receive a confirmation email and SMS. We pack and ship all orders within 24 hours from your nearest warehouse.
You will receive a notification on email and SMS when your order is Dispatched. The notification will have tracking link. You can get Live updates with the link.
You can track your order using this link: ?
Then enter your Order ID or Tracking ID and click the Search icon.
Typically, your Order will be delivered within 4-7 days from the date of placing order.
Delivery time may vary depending upon the shipping address.
You will receive a notification of ‘Out for Delivery’ in email and SMS with the courier partner details.
On successful delivery you will receive a notification of Delivery Feedback Request in email and SMS. Please take a minute to rate your experience. It helps us to improve our services.
No. Currently, we don’t deliver products outside India.
On successful delivery you will receive a notification of Delivery Feedback Request in email and SMS. Please take a minute to rate your experience. It helps us to improve our services.